Having to make a claim on your insurance can often be a stressful time, usually because the event that necessitated the claim — perhaps a theft, fire or accident — can often be a traumatic experience.

We act on your behalf, and will help to facilitate your insurance claim with your insurer.

This might seem obvious, but if a serious accident, fire or theft has taken place — or if any of your insured property has essentially been rendered a crime scene — call the police and any other necessary emergency services immediately and follow their instructions.

While it can be hard to remember or even prioritise committing relevant details to memory when an insurable event has taken place, it’s in your best interest to try and take note of some important information. If you can, noting the specific time and date of the event, as well as the specific location, can be extremely helpful to insurers.

Also try and write out a clear description of what happened as close to the event as possible so that your memory is fresh. If there are any eyewitnesses, get their accounts written down as well and make sure you get their contact details.

Taking photos of any damage or anything else you think might be relevant can also be extremely helpful.

Any photos, invoices, receipts, etc. that you have can that help paint a picture of what happened and will help put a dollar figure on the loss should be collected and passed on to your insurer or broker.